Refund Policy

1. Purchases covered

This policy covers Duet Booth subscriptions and one-time credit packs. Contact support@duetbooth.com for payment issues. Nothing in this policy limits refund, cancellation or other consumer rights required by applicable law.

2. General rule

Purchases that have been correctly delivered and used are generally non-refundable. Unused credits, a change of mind, cancellation after a billing period begins, or dissatisfaction with an AI video's style do not automatically qualify for a refund, subject to mandatory legal rights.

AI outputs can vary. Purchasing credits does not guarantee a particular likeness, movement, result or number of videos. Review the settings and credit cost before submitting a task.

3. Billing and service problems

Contact us if you were charged twice for the same purchase, a confirmed payment did not deliver the purchased credits, or a verified technical problem on our side prevented service delivery. We will investigate and, where appropriate, correct the balance, restore the service or issue a partial or full refund. A request is not automatically approved; the resolution depends on the verified issue and applicable law.

4. Failed tasks are different from purchase refunds

Task credits are reserved when a generation request is accepted, settled on success and released after a confirmed terminal failure. A task still processing is not automatically treated as failed. Contact support with the task ID if its status or credit treatment appears incorrect.

Releasing task credits restores their availability under the applicable credit rules; it does not refund the original payment to your card or extend a subscription batch's stated validity.

5. Credit validity and subscriptions

One-time credit packs do not renew and their credits do not expire. Subscription credits are issued monthly and each batch is valid for 30 days. Yearly plans are billed annually but also deliver credits monthly. Unused subscription credits do not carry beyond their batch expiry.

Cancel in Billing to stop future subscription renewals. Cancellation does not automatically refund the current paid term. Credits and remaining subscription benefits continue to follow the purchased plan's issuance and expiry rules; cancellation does not turn them into non-expiring credits.

6. Requesting help

Email support@duetbooth.com with your account email, order or invoice ID, relevant task ID and a description of the issue. Screenshots or timestamps may help. Do not send passwords or full card numbers. We do not promise a fixed response or resolution time.

Approved payment refunds are returned through the original payment method where possible. Processing time depends on Stripe, the payment method and your bank. Payment disputes may require restrictions on related credits while the disputed transaction is investigated, without limiting your legal rights.

See our Terms of Service and Privacy Policy. We may update this policy and show the revision date above.